Orders

​-For inquiries or orders please contact your local retailer or email/call EAM Studio. 
*please note, EAM strongly encourages customers to shop/support their local stores and to make purchases through the stores that carry EAM jewelry.  In the case that this is not possible please contact EAM Studio.
-Orders placed either through your local retailer or EAM Studio are available for pick-up at store/studio or can be shipped via USPS or UPS unless other arrangements are made.  Please allow 4-6 weeks for special orders.
-For direct orders please contact EAM Studio. Standard payments are handled with emailed invoice via Square (or PayPal if preferred).   Standard shipping is free on EAM Studio orders. Standard shipping methods are USPS priority (for orders of $200 or less) and UPS ground (for orders over $200). High value or expedited shipping may incur an extra charge.  *Extra ordering info. 
-EAM Studio accepts all major credit cards (VISA, MASTERCARD, AMEX, DISCOVERY) using Square-up, PayPal or Venmo.



EAM return policy 

-Returns may be accepted for exchange or credit only towards other jewelry pieces of equal or greater value and must be returned within 3 weeks after purchase. Obvious wear or damage may incur a restocking fee (TBD upon inspection). Please contact before shipping anything to the studio.   
-Special order or commission pieces are non-returnable. 
-Rings can be exchanged (or re-sized) for a different size, one time only without charge, however shipping charges may apply.  Any subsequent resizing will also incur labor fees. 


Repairs

-Elise guarantees her pieces from breakage from normal/occasional wear.  If a joint needs resoldering or if a casting fails it will be either repaired or replaced free of charge. 
-If a piece needs refurbishing after many years of wear or unusual damage there will be a labor/material charge, or if deemed unrepairable a replacement (if available) will be offered at a discount from the current price.  Pricing to be determined upon inspection.
-You’re welcome to order a single earring to your replace lost/missing EAM earring. The price will be half of the full pair price plus shipping.   Please note, it is recommended to send the one you have to be refurbished to match the new one, and the new one will be an exact match to your single earring.
-Please contact EAM before shipping anything. Be sure to include a photo of the piece when inquiring about a repair or replacement earring.
-When shipping your repair always make sure it is packaged (boxed and/or bubble wrapped) so that it will not be damaged in shipping.  Damages from poor packaging may incur extra fees. Make sure to include your contact info with your shipment.